Subscription Terms & Conditions | Vehicle Tracking System – Moving Intelligence


We know

1.  Phantom Ltd provides access to the 24 hour call centre facility for emergency use only.

2.  Our office hours are 9.00am to 5.30pm Monday to Friday. Any technical or operational queries should be directed to the office during working hours.

3.  Your Phantom device has been installed as a security system. It is your responsibility to ensure that your battery is maintained and regularly checked. Although our system has very modest power requirements it is essential that you check your battery at regular intervals to ensure operation is not affected.

4. Subscriptions

(i)  You will have purchased your Phantom system with a subscription option. We will contact you approximately one month before your subscription expires and invite you to renew. If you have purchased a Lifetime subscription then this covers the vehicle you have the unit installed in for the period of time you that you own the vehicle. The subscription is ONLY valid for that vehicle and cannot be transferred to another vehicle or another person. 

(ii)  Should you fail/ forget to renew we will issue a reminder. However 6 weeks after your subscription has expired your system will be archived. You may still be able to renew after this period, though, subject to an administrative charge of £25.

(iii)  Your system will be deactivated 3 months after the subscription has expired. Reactivation is possible though this may involve a service visit and you will be liable for the cost of that visit.

(iv)  Your subscription is not transferable to another customer.

(v)  No refunds can be offered against unused subscriptions

5. Transfers

(i) You can have your Phantom device de-installed and re-installed to a replacement vehicle. Any remaining subscription will carry over. 

Please note the alarm part of the system cannot be easily swapped from vehicle to vehicle its likely you will need a new alarm element on any new vehicle. 

6. Coverage

Your system is effective in mainland UK, Northern and Southern Ireland and across Europe. Our Phantom units use a roaming network provider but our systems are still limited by network coverage available. 

This enables our tracking units to roam onto any network as required, giving us the best coverage possible (both in the UK and Europe).There is always the possibility that from time to time you may find your vehicle in an area of poor coverage. 

We cannot be held liable for this occurrence. It is unusual and is unlikely to affect our ability to recover your vehicle should it be stolen. 

7. Additional Charges

Please note: Our system is designed to identify stolen vehicles. It is important our resources are not tied up reacting to false alarms. 

Should you trigger your tracking system by accident, you should phone and let us know. We will advise you verbally if we think you are triggering your system excessively. We feel that no more than 1 trigger per month or 12 per year is a reasonable allowance.