What is a vehicle tracker?
A vehicle tracker uses GPS and mobile networks to monitor location, provide theft alerts, and support recovery.

Why do I need a tracker?
A tracker improves security, helps recover stolen vehicles, and may reduce insurance costs.

What is Thatcham approval?
Thatcham approval is a UK insurance standard for tested vehicle security products.

What is the difference between an S5 and S7 tracker?
S5 includes Driver Recognition for extra security. S7 provides live tracking without Driver Recognition.

Which tracker is right for me?
S7 is ideal for reliable tracking. S5 offers higher security and is often required for high-value vehicles.

Do I need an insurance-approved tracker?
Some insurers require an approved tracker for high-value vehicles, motorhomes, campervans, and caravans.

How does installation work?
Our engineers install your tracker at your home, storage site, or dealership anywhere in the UK.

Where is the tracker fitted?
Trackers are installed in discreet hidden locations to make them difficult to detect.

Can I install the tracker myself?
Some battery-powered products can be self-installed. Hard-wired systems require professional installation.

Can I move the tracker to another vehicle?
Yes. Most trackers can be removed and reinstalled in a new vehicle for an additional cost.

Can I track my vehicle from my phone?
Yes. You can view location, alerts, and settings through the app.

Is tracking available outside the UK?
Yes. Most systems provide coverage across the UK and Europe.

Is live tracking available 24 7?
Yes. Live tracking systems provide round-the-clock monitoring and alerts.

Why can’t I see live tracking on Mi01?
Because the Mi01 isn’t a live tracking device. It was specially designed to activate once per day to be almost impossible to detect by thieves. The system will however activate if a theft attempt happens and if your vehicle is stolen, the device activates to aid in its recovery.

Is the app easy to use?
Yes. The app is designed to be simple and easy to manage from your phone or tablet.

What happens if my vehicle is stolen?
You receive an alert and our monitoring team works with police to recover your vehicle. If you have an S5 device installed in your vehicle, our emergency call centre will contact you to notify you that unauthorised movement has been detected. This also applies if you have an alarm fitted. If you have one of our S7 tracking devices fitted, we encourage you to use the 24/7 monitoring capability on the MiPhantom app and contact our team if you notice your device has moved or if you have any concerns.

How quickly can stolen vehicles be recovered?
Many vehicles are recovered within hours thanks to live alerts and 24/7 monitoring.

Can thieves disable the tracker?
Trackers are hidden and difficult to locate. Alerts are triggered if tampering is detected.

What is the difference between live tracking and a recovery system?
Live trackers show real-time location. Recovery systems activate once per day to make it nearly impossible to detect by thieves.

What happens if my vehicle is stolen?
You receive an alert and our monitoring team works with police to recover your vehicle. If you have an S5 device installed in your vehicle, our emergency call centre will contact you to notify you that unauthorised movement has been detected. This also applies if you have an alarm fitted. If you have one of our S7 tracking devices fitted, we encourage you to use the 24/7 monitoring capability on the MiPhantom app and contact our team if you notice your device has moved or if you have any concerns.

How quickly can stolen vehicles be recovered?
Many vehicles are recovered within hours thanks to live alerts and 24/7 monitoring.

Can thieves disable the tracker?
Trackers are hidden and difficult to locate. Alerts are triggered if tampering is detected.

What is the difference between live tracking and a recovery system?
Live trackers show real-time location. Recovery systems activate once per day to make it nearly impossible to detect by thieves.

Will the tracker drain my battery?
For live tracking units, battery life is used however power usage is minimal. This can be monitored on the app for full visibility.

How long does battery backup last?
The backup battery is only related to wired units like our iTrack units, for example, and the time is usually between 12-24 hours, with a maximum of 48 hours.

Can I use a tracker on an asset without power?
Yes. Battery-powered devices are available for non-powered assets.

What battery does the tracker use?
Battery type depends on the device. Contact support for product-specific details.

Why do I need an alarm?
An alarm adds another layer of security and can deter theft.

What is service mode?
Service mode temporarily disables alerts while your vehicle is being serviced.

What is pet mode?
Pet mode disables internal sensors while keeping perimeter protection active.

Can I integrate a tracker with an alarm?
Yes. Some systems support full alarm integration.

Can I replace a lost remote or tag?
Yes. Replacement remotes and tags are available to purchase.

What is Mi01?
Mi01 is a covert recovery device designed to activate after theft.

What is Shield mode?
Shield adds movement-based alerts depending on the device type.

What is Sentinel?
Sentinel is an advanced tracking and alarm solution with upgraded security features.

Can I track business vehicles and assets?
Yes. Our systems support cars, vans, trailers, plant equipment, and fleets.

Can GPS tracking help with fleet management?
Yes. Fleet tracking improves route planning, efficiency, and vehicle visibility.

Can I set custom alerts?
Yes. Alerts can be configured for movement, out-of-hours use, and tampering.

How do I update my personal details?
Contact our admin team by emailing info@movingintelligence.co.uk or by calling 0161 757 0550.

I cannot log in. What should I do?
Reset your password or contact support.

How do I contact support?
Call 0161 757 0550 for assistance.