Technical Customer Service Advisor (Vacancy)
Technical Customer Service Advisor
About Us
Moving Intelligence UK provides advanced vehicle tracking and asset management solutions across the Automotive, Leisure and Construction sectors. We are looking for a Technical Customer Service Advisor to join our friendly Operations team in Stockport.
The Role
You will be the first point of contact for customers requiring technical support for our tracking devices and vehicle security systems. This is a fully office-based role, with communication split between phone and email/live chat.
You will diagnose issues, guide customers through solutions, manage activations, liaise with engineers, and maintain accurate records within our internal systems.
A technical mindset is important - you should be comfortable understanding how products work (including basic wiring concepts) and explaining solutions clearly. Many of our customers value patience and clear communication, so strong interpersonal skills are essential.
What We’re Looking For
- Previous customer service experience (phone-based preferred)
- Technically minded with an interest in how products work
- Confident communicator with excellent spoken and written English
- Calm and professional when handling challenging queries
- Organised, adaptable and self-motivated
- Comfortable using Microsoft Office and internal systems
We are looking for a Technical Customer Service Advisor seeking a long-term opportunity within a supportive team environment.
What We Offer
- Monday–Friday working hours (no weekends)
- Health insurance after probation (GP access, dental and optical cover)
- Company pension
- Supportive team culture and structured training
If you’re technically curious, customer-focused and ready to join a growing business, we’d love to hear from you.
Job Type: Full-time
Pay: £25,200.00 per year
Benefits:
- Company pension
Experience:
- work: 3 years (preferred)
Work Location: In person