Technical Customer Service Advisor

You will be the first point of contact for customers requiring technical support for our tracking devices and vehicle security systems. This is a fully office-based role, with communication split between phone and email/live chat.

You will diagnose issues, guide customers through solutions, manage activations, liaise with engineers, and maintain accurate records within our internal systems.

A technical mindset is important - you should be comfortable understanding how products work (including basic wiring concepts) and explaining solutions clearly. Many of our customers value patience and clear communication, so strong interpersonal skills are essential.

• Previous customer service experience (phone-based preferred)
• Technically minded with an interest in how products work
• Confident communicator with excellent spoken and written English
• Calm and professional when handling challenging queries
• Organised, adaptable and self-motivated
• Comfortable using Microsoft Office and internal systems
  

• Monday–Friday working hours (no weekends)
• Health insurance after probation (GP access, dental and optical cover)
• Company pension
• Supportive team culture and structured training